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I registered an account but did not receive the confirmation e-mail!
Some email providers like Gmail are blocking confirmation emails. I recommend using protonmail. If you need a manual approval you can write to me at admin@zootracker.vip
Why is my port number reported as "---"? (And why should I care?)
The tracker has determined that you are firewalled or NATed and cannot accept incoming connections.
This means that other peers in the swarm will be unable to connect to you, only you to them. Even worse,
if two peers are both in this state they will not be able to connect at all. This has obviously a
detrimental effect on the overall speed.
The way to solve the problem involves opening the ports used for incoming connections
(the same range you defined in your client) on the firewall and/or configuring your
NAT server to use a basic form of NAT
for that range instead of NAPT (the actual process differs widely between different router models.
Check your router documentation and/or support forum. You will also find lots of information on the
subject at PortForward).
I've lost my user name or password! Can you send it to me?
Please use this form to have the login details mailed back to you.
Can you delete my account?
You cannot delete your own account, please ask a member of staff
So, what's MY ratio?
Click on your profile, then on your user name (at the top).
It's important to distinguish between your overall ratio and the individual ratio on each torrent
you may be seeding or leeching. The overall ratio takes into account the total uploaded and downloaded
from your account since you joined the site. The individual ratio takes into account those values for each torrent.
You may see two symbols instead of a number: "Inf.", which is just an abbreviation for Infinity, and
means that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity); "---",
which should be read as "non-available", and shows up when you have both downloaded and uploaded 0 bytes
(ul/dl = 0/0 which is an indeterminate amount).
Why is my IP displayed on my details page?
Only you and the site moderators can view your IP address and email. Regular users do not see that information.
Help! I cannot login!?
This problem sometimes occurs with MSIE. Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login.
My IP address is dynamic. How do I stay logged in?
You do not have to anymore. All you have to do is make sure you are logged in with your actual
IP when starting a torrent session. After that, even if the IP changes mid-session,
the seeding or leeching will continue and the statistics will update without any problem.
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Most common reason for stats not updating
- The user is cheating. (a.k.a. "Summary Ban")
- The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.)
How does NAT/ICS change the picture?
This is a very particular case in that all computers in the LAN will appear to the outside world as having the same IP. We must distinguish
between two cases:
1. You are the single user in the LAN
You should use the same account in all the computers.
Note also that in the ICS case it is preferable to run the BT client on the ICS gateway. Clients running on the other computers
will be unconnectable (their ports will be listed as "---", as explained elsewhere in the FAQ) unless you specify
the appropriate services in your ICS configuration (a good explanation of how to do this for Windows XP can be found
here).
In the NAT case you should configure different ranges for clients on different computers and create appropriate NAT rules in the router. (Details vary widely from router to router and are outside the scope of this FAQ. Check your router documentation and/or support forum.)
2. There are multiple users in the LAN
At present there is no way of making this setup always work properly.
Each torrent will be associated with the user who last accessed the site from within
the LAN before the torrent was started.
Unless there is cooperation between the users mixing of statistics is possible.
(User A accesses the site, downloads a .torrent file, but does not start the torrent immediately.
Meanwhile, user B accesses the site. User A then starts the torrent. The torrent will count
towards user B's statistics, not user A's.)
It is your LAN, the responsibility is yours. Do not ask us to ban other users
with the same IP, we will not do that. (Why should we ban him instead of you?)
Best practices
- If a torrent you are currently leeching/seeding is not listed on your profile, just wait or force a manual update.
- Make sure you exit your client properly, so that the tracker receives "event=completed".
- If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly.
May I use any bittorrent client?
Yes. The tracker now updates the stats correctly for all bittorrent clients. However, we still recommend
that you avoid the following clients:
- BitTorrent++
- Nova Torrent
- TorrentStorm
These clients do not report correctly to the tracker when canceling/finishing a torrent session.
If you use them then a few MB may not be counted towards
the stats near the end, and torrents may still be listed in your profile for some time after you have closed the client.
Also, clients in alpha or beta version should be avoided.
Why is a torrent I'm leeching/seeding listed several times in my profile?
If for some reason (e.g. pc crash, or frozen client) your client exits improperly and you restart it,
it will have a new peer_id, so it will show as a new torrent. The old one will never receive a "event=completed"
or "event=stopped" and will be listed until some tracker timeout. Just ignore it, it will eventually go away.
I've finished or cancelled a torrent. Why is it still listed in my profile?
Some clients, notably TorrentStorm and Nova Torrent, do not report properly to the tracker when canceling or finishing a torrent.
In that case the tracker will keep waiting for some message - and thus listing the torrent as seeding or leeching - until some
timeout occurs. Just ignore it, it will eventually go away.
Why do I sometimes see torrents I'm not leeching in my profile!?
When a torrent is first started, the tracker uses the IP to identify the user. Therefore the torrent will
become associated with the user who last accessed the site from that IP. If you share your IP in some
way (you are behind NAT/ICS, or using a proxy), and some of the persons you share it with are also users,
you may occasionally see their torrents listed in your profile. (If they start a torrent session from that
IP and you were the last one to visit the site the torrent will be associated with you). Note that now
torrents listed in your profile will always count towards your total stats.
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How to upload torrent to this page
Follow this guide: https://www.zootracker.vip/forums.php?action=viewtopic&topicid=22
I have uploaded my torrent, but it is not being shared.
Once you have uploaded the .torrent file to Zootracker, you need to download it and add it to your torrent client. Once done, select the folder where the file you want to share is located as the download directory.
I can't link the torrent file to Zootracker
Remember that when you create a torrent file you must put https://www.zootracker.vip/announce.php as tracker url.
If you don't do this, your torrent won't work.
Why can't I upload torrents?
You may be banned or have a problem with your web browser.
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Why can't I download torrents?
It can be for several reasons, but these are the most common:
- You do not have an adequate download ratio. Upload new content for other users to increase it.
- There are no users sharing the file. Make sure the torrent's health is good.
- Your network has a problem or your ISP is blocking traffic to torrent.
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| How can I improve my download speed? - Top | | | |
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Do not immediately jump on new torrents
The download speed mostly depends on the seeder-to-leecher ratio (SLR). Poor download speed is
mainly a problem with new and very popular torrents where the SLR is low.
(Proselytising sidenote: make sure you remember that you did not enjoy the low speed.
Seed so that others will not endure the same.)
There are a couple of things that you can try on your end to improve your speed:
In particular, do not do it if you have a slow connection. The best speeds will be found around the
half-life of a torrent, when the SLR will be at its highest. (The downside is that you will not be able to seed
so much. It's up to you to balance the pros and cons of this.)
Limit your upload speed
The upload speed affects the download speed in essentially two ways:
- Bittorrent peers tend to favour those other peers that upload to them. This means that if A and B
are leeching the same torrent and A is sending data to B at high speed then B will try to reciprocate.
So due to this effect high upload speeds lead to high download speeds.
- Due to the way TCP works, when A is downloading something from B it has to keep telling B that
it received the data sent to him. (These are called acknowledgements - ACKs -, a sort of "got it!" messages).
If A fails to do this then B will stop sending data and wait. If A is uploading at full speed there may be no
bandwidth left for the ACKs and they will be delayed. So due to this effect excessively high upload speeds lead
to low download speeds.
The full effect is a combination of the two. The upload should be kept as high as possible while allowing the
ACKs to get through without delay. A good thumb rule is keeping the upload at about 80% of the theoretical
upload speed. You will have to fine tune yours to find out what works best for you. (Remember that keeping the
upload high has the additional benefit of helping with your ratio.)
If you are running more than one instance of a client it is the overall upload speed that you must take into account.
Some clients (e.g. Azureus) limit global upload speed, others (e.g. Shad0w's) do it on a per torrent basis.
Know your client. The same applies if you are using your connection for anything else (e.g. browsing or ftp),
always think of the overall upload speed.
Limit the number of simultaneous connections
Some operating systems (like Windows 9x) do not deal well with a large number of connections, and may even crash.
Also some home routers (particularly when running NAT and/or firewall with stateful inspection services) tend to become
slow or crash when having to deal with too many connections. There are no fixed values for this, you may try 60 or 100
and experiment with the value. Note that these numbers are additive, if you have two instances of
a client running the numbers add up.
Limit the number of simultaneous uploads
Isn't this the same as above? No. Connections limit the number of peers your client is talking to and/or
downloading from. Uploads limit the number of peers your client is actually uploading to. The ideal number is
typically much lower than the number of connections, and highly dependent on your (physical) connection.
Just give it some time
As explained above peers favour other peers that upload to them. When you start leeching a new torrent you have
nothing to offer to other peers and they will tend to ignore you. This makes the starts slow, in particular if,
by change, the peers you are connected to include few or no seeders. The download speed should increase as soon
as you have some pieces to share.
Why is my browsing so slow while leeching?
Your download speed is always finite. If you are a peer in a fast torrent it will almost certainly saturate your
download bandwidth, and your browsing will suffer. At the moment there is no client that allows you to limit the
download speed, only the upload. You will have to use a third-party solution,
such as NetLimiter.
Browsing was used just as an example, the same would apply to gaming, IMing, etc...
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| My ISP uses a transparent proxy. What should I do? - Top | | | |
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What is a proxy?
Basically a middleman. When you are browsing a site through a proxy your requests are sent to the proxy and the proxy
forwards them to the site instead of you connecting directly to the site. There are several classifications
(the terminology is far from standard):
| Transparent |
A transparent proxy is one that needs no configuration on the clients. It works by automatically redirecting all port 80 traffic to the proxy. (Sometimes used as synonymous for non-anonymous.) |
| Explicit/Voluntary |
Clients must configure their browsers to use them. |
| Anonymous |
The proxy sends no client identification to the server. (HTTP_X_FORWARDED_FOR header is not sent; the server does not see your IP.) |
| Highly Anonymous |
The proxy sends no client nor proxy identification to the server. (HTTP_X_FORWARDED_FOR, HTTP_VIA and HTTP_PROXY_CONNECTION headers are not sent; the server doesn't see your IP and doesn't even know you're using a proxy.) |
| Public |
(Self explanatory) |
A transparent proxy may or may not be anonymous, and there are several levels of anonymity.
How do I find out if I'm behind a (transparent/anonymous) proxy?
Try ProxyJudge. It lists the HTTP headers that the server where it is running
received from you. The relevant ones are HTTP_CLIENT_IP, HTTP_X_FORWARDED_FOR and REMOTE_ADDR.
Why is my port listed as "---" even though I'm not NAT/Firewalled?
The tracker is quite smart at finding your real IP, but it does need the proxy to send the HTTP header
HTTP_X_FORWARDED_FOR. If your ISP's proxy does not then what happens is that the tracker will interpret the proxy's IP
address as the client's IP address. So when you login and the tracker tries to connect to your client to see if you are
NAT/firewalled it will actually try to connect to the proxy on the port your client reports to be using for
incoming connections. Naturally the proxy will not be listening on that port, the connection will fail and the
tracker will think you are NAT/firewalled.
Can I bypass my ISP's proxy?
If your ISP only allows HTTP traffic through port 80 or blocks the usual proxy ports then you would need to use something
like socks and that is outside the scope of this FAQ.
Otherwise you may try the following:
- Choose any public non-anonymous proxy that does not use port 80
(e.g. from this,
this or
this list).
- Configure your computer to use that proxy. For Windows XP, do Start, Control Panel, Internet Options,
Connections, LAN Settings, Use a Proxy server, Advanced and type in the IP and port of your chosen
proxy. Or from Internet Explorer use Tools, Internet Options, ...
- (Facultative) Visit ProxyJudge. If you see an HTTP_X_FORWARDED_FOR in
the list followed by your IP then everything should be ok, otherwise choose another proxy and try again.
- Visit this site. Hopefully the tracker will now pickup your real IP (check your profile to make sure).
Notice that now you will be doing all your browsing through a public proxy, which are typically quite slow.
Communications between peers do not use port 80 so their speed will not be affected by this, and should be better than when
you were "unconnectable".
How do I make my bittorrent client use a proxy?
Just configure Windows XP as above. When you configure a proxy for Internet Explorer you
re actually configuring a proxy for
all HTTP traffic (thank Microsoft and their "IE as part of the OS policy" ). On the other hand if you use another
browser (Opera/Mozilla/Firefox) and configure a proxy there you'll be configuring a proxy just for that browser. We don't
know of any BT client that allows a proxy to be specified explicitly.
Why can't I signup from behind a proxy?
It is our policy not to allow new accounts to be opened from behind a proxy.
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| Why can't I connect? Is the site blocking me? - Top | | | |
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Maybe my address is blacklisted?
The site blocks addresses listed in the (former) PeerGuardian
database, as well as addresses of banned users. This works at Apache/PHP level, it's just a script that
blocks logins from those addresses. It should not stop you from reaching the site. In particular
it does not block lower level protocols, you should be able to ping/traceroute the server even if your
address is blacklisted. If you cannot then the reason for the problem lies elsewhere.
If somehow your address is indeed blocked in the PG database do not contact us about it, it is not our
policy to open ad hoc exceptions. You should clear your IP with the database maintainers instead.
Your ISP blocks the site's address
(In first place, it's unlikely your ISP is doing so. DNS name resolution and/or network problems are the usual culprits.)
There's nothing we can do.
You should contact your ISP (or get a new one). Note that you can still visit the site via a proxy, follow the instructions
in the relevant section. In this case it doesn't matter if the proxy is anonymous or not, or which port it listens to.
Notice that you will always be listed as an "unconnectable" client because the tracker will be unable to
check that you're capable of accepting incoming connections.
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| What if I can't find the answer to my problem here? - Top | | | |
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You can try these:
Post in the Forums, by all means. You'll find they
are usually a friendly and helpful place,
provided you follow a few basic guidelines:
- Make sure your problem is not really in this FAQ. There's no point in posting just to be sent
back here.
- Before posting read the sticky topics (the ones at the top). Many times new information that
still hasn't been incorporated in the FAQ can be found there.
- Help us in helping you. Do not just say "it doesn't work!". Provide details so that we don't
have to guess or waste time asking. What client do you use? What's your OS? What's your network setup? What's the exact
error message you get, if any? What are the torrents you are having problems with? The more
you tell the easiest it will be for us, and the more probable your post will get a reply.
- And needless to say: be polite. Demanding help rarely works, asking for it usually does
the trick.
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